Cancellation & Refund
Cancelling an Order or Part of an Order
Order Cancellation within 24 Hours:
You may cancel items in your order from the "My Orders" section. Click "Cancel" within 24 hours of confirmation or before shipping, whichever comes first. A 2.5% fee will be applied to the refund.
Order Cancellation after Shipment or Delivery:
If you cancel your order after shipment or delivery due to unforeseen reasons, a cancellation fee of 5% of the paid value will be applied. This is subject to evaluation by the resolution team.
How to Initiate a Cancellation Request?
1.Go to the My Orders section in your ‘My Account’
2.Click the ‘Cancel Item’ button against the Item you want to cancel.
3.If you checked out as a Guest User (i.e. you have not registered on Settle.com), please get in touch with our Customer Service team to initiate a cancellation.
4.Please go through our Refund Policy to understand the refund process and timelines.
Refund Process
Mode Of Refund Payment
Once the item is cancelled, the refund is processed after the product has been picked up from the delivery location.
You can choose to get your refund either in the original mode of payment (Credit Card, Debit Card, Net Banking, Digital Wallets or UPI Account).
If you have availed EMI option - in case of full refund the amount is credited to your original mode of payment. However, in case of partial refunds, the refund is initiated through NEFT transaction to your bank account so that the remaining EMI is not lapsed*.
*There can be variations depending on the T&Cs of the financial service provider and time at which return is sought.
Refund Timelines
Original Mode Of Payment
Once the refund is initiated, the refund amount gets credited to your selected mode of payment in 7-10 business days. The refund timeline for various modes is provided below.
· Credit Card/Debit Card/Net Banking/UPI Account - 4-5 Business Days
· Offline (NEFT) - 7-10 Business Days