Cancelling an Order or Part of an Order

Order Cancellation within 24 Hours

You may cancel items in your order from the "My Orders" section. Click "Cancel" within 24 hours of order confirmation or before the item is shipped, whichever occurs first. A 2.5% cancellation fee will be applied to the refund amount.

Order Cancellation after Shipment or Delivery

If you cancel your order after it has been shipped or delivered due to unforeseen circumstances, a 5% cancellation fee of the paid value will be applied. This is subject to assessment by the Resolution Team.

How to Initiate a Cancellation Request?

  • 1. Go to the "My Orders" section under “My Account”.
  • 2. Click the “Cancel Item” button next to the item you wish to cancel.
  • 3. If you checked out as a Guest User, please contact our Customer Service Team to initiate the cancellation.
  • 4. Please review our Refund Policy to understand the refund process and timelines.

Refund Process

Mode of Refund Payment

Once the cancellation is approved, the refund will be processed after the product has been picked up from the delivery address (if applicable).

Refunds will be issued to the original mode of payment, such as Credit Card, Debit Card, Net Banking, Digital Wallets, or UPI.

If the order was placed using EMI:
– For full refunds, the amount will be credited back to the original payment mode.
– For partial refunds, the refund will be made via NEFT to your bank account to avoid EMI lapse*.

*Refund terms may vary depending on the financial service provider's terms and timing.

Refund Timelines

Original Mode of Payment

Once initiated, refunds will be credited to your selected payment mode within the standard timeframe. Expected timelines are as follows:

  • Credit Card / Debit Card / Net Banking / UPI – 4–5 business days
  • Offline Refund (NEFT) – 7–10 business days