Help & FAQs

Settle Furniture B2B is the one stop solution for all your Home Furniture purchase
needs. Access Variety of furniture collections with GST invoice. Get competitive prices with convenient buying options. Discover a smarter and a more efficient way to buy for your Home & Office Needs!

It is free to register for an Settle Furniture B2B account. There is no long-term commitment, and no minimum spend. All you need is your work email and basic company information. If we require additional information to verify your business, we will let you know. To speed up verification, have these documents ready: GST certificate or Business PAN and Company Information (E.g: Name, Registered address) at time of registration.

Sometimes, our newsletter may go in the junk or spam box of your email. If you find the newsletters from Settle furniture in junk/spam box, please mark them spam' and add the sender to your contact. If you are using Gmail, our emails may also be under the Promotions or Updates tab. In such a case, just drag the email to the Primary tab.

If you no longer wish to receive our offers and exclusive deals, you can easily unsubscribe as follows -

1. Open the email (Newsletter/Promotional offers)

2. You'll find an Unsubscribe link at the bottom. Click it. That's it!

You will not receive any newsletter thereafter.

Your personal information is absolutely safe with us. We keep your information encrypted on our servers and never share it with any third party. Your personal information is only used to contact you regarding your order, to deliver your products and to send communication that you may have opted to receive.
To learn more, you may access the Settle furniture Privacy Policy here

Our site uses SSL encryption to secure the communication of all sensitive information passing between your browser and our servers. You will see "https" in the URL (like https://www.settlefurniture.com) that indicates the use of SSL.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Once your order has been shipped, you will receive an email and an SMS notification with details of the order. You can track the shipment by clicking on the link provided in the email. You can also track your order by visiting www.settlefurniture.com and clicking on the Track Your Order link located in the upper right-hand corner of the website. From there, you can either login, or type in your order information to get tracking.

In Transit: Your package is on the way to the destination.

Delivered: Your item has been delivered.

Returned to Origin (RTO): Your item has been returned to the Settle furniture warehouse.

The item gets shipped from our warehouse and then to you. We send regular email updates about the whereabouts of your order to keep you informed of where your item is in the shipping process.

All orders delivered by us have proof of delivery with signatures by the person who has accepted the order or in some cases the courier personnel will ask you for a delivery OTP. In case you haven't received your shipment, please check with family members, neighbors, security, the mail room, reception, and anyone else who may have accepted the order on your behalf or email us or call our customer service phone number.

Ordered Awaiting Confirmation: Sometimes, due to technical issues at the payment gateway or at the bank's end, your online payment does not reach us immediately. In such a case, your order is shown as 'pending verification'.
Order Declined - Payment Unsuccessful: The online payment attempted by you did not succeed. You may try with another payment method or a different card again.
Order Confirmed: The payment made by you has gone through and your order is now confirmed. For COD orders, it means that we have accepted your order for processing.
Item Shipped: The product ordered by you has been procured from the merchant, quality check is done and sent across to your address through our logistic partner.
Delivered: You order has been delivered.
Order Refunded: We processed the refund requested by you. The amount will be returned to the payment method used. Usually, it takes 7 to 10 days for the refund to reflect on your card or in your bank account.

1. Dead on Arrival

2. Incorrect Product

3. Expired Product

Refunds are processed within 7 days from when we receive the item(s).

1. The product is rejected due to Bad Quality within the promised shipping timeline as shown on the product information page.

2. The product raw material is unavailable with our merchant.

3. Our logistic partners are unable to deliver the product to the desired delivery location due to some circumstances.